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  • OCBC - Help & Support - General
    of cash withdrawal from overseas ATMs Visit www ocbc com security for details Change personal details Contact Centre Supported Account Types All Accounts How fast Changes will take effect in 2 working days Dial 1800 363 3333 or 65 6363 3333 if overseas Select language Press 0 and select 6 for Banking You ll need your Phone Banking PIN Don t have one Apply at any OCBC ATM ATM Locator Online Banking Supported Account Types Savings current credit card overdraft personal line of credit EasiCredit CPF Investment SRS Other Accounts For any accounts which you can t see in the overview page just login and inform us through your Mailbox feature in Online Banking It will take 7 working days to make changes this way How fast Immediate except for CPF Investment and SRS 7 working days 1 Login to Online Banking 2 Scroll to Customer Service and Manage Accounts Don t have Online Banking Apply with your ATM Card Number and PIN Mail in Supported Account Types All accounts How fast Changes will take effect in 7 working days after we receive the form Download and complete the form ATM Supported Account Types Savings current credit card and foreign currency call accounts How fast With immediate effect At an OCBC ATM ATM Plus Select Other Services Select Other Services Select Update Contact Particulars Please note that the update contact particulars service is only applicable to savings current credit card and foreign currency call accounts Change will take immediate effect Branches Supported Account Types All accounts How fast 7 working days Bring a completed change form to any OCBC Branch along with your NRIC or Passport Changing of mailing address is immediate for current accounts savings accounts and cards All other products require 3 working days Retrieve access code Your

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/general.html? (2012-12-22)
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  • OCBC - Help & Support - Credit Cards
    Update your mailing address 1 Insert your ATM card 2 Select Other Services after entering your PIN 3 Select Other Services 4 Select Update Contact Particulars Please note that this service is only applicable to savings current credit card and foreign currency call accounts Changes will take immediate effect Check and redeem OCBC Online Banking Login to online banking Under Rewards select Rewards Click Redeem your rewards and a new browser will open automatically Select card type and click next Select the rewards category you are interested in Select the Account Card No to redeem from Your OCBC Rewards voucher will be sent to the corresponding mailing address of the selected account To redeem an OCBC Reward that requires OCBC and cash please select a credit card account as the cash component will be debited from your credit card account Select your desired OCBC Reward and click add to cart Select the OCBC Card number you wish to use to make your redemption Select the quantity of the reward Select Check Out to confirm redemption or click Continue Shopping to continue redeeming more OCBC Rewards To redeem an OCBC Reward that requires OCBC and cash please select a credit card account as the cash component will be debited from your credit card account An OCBC Rewards voucher will be sent to you within 7 working days Mobile Banking Download the OCBC Mobile Banking app or visit ocbc com login on your smartphone s browser Select Get Deals Rewards followed by Redeem Rewards Select the reward you wish to redeem Login with your Online Banking access or your credit card details to redeem the reward Click on Submit to confirm your redemption An OCBC Rewards Voucher will be sent to you within 7 working days Phone Banking Call 1800 363 3333

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Credit-Cards.html? (2012-12-22)
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  • OCBC - Help & Support - Accounts
    2 Enter your access code PIN and one time password 3 Scroll over Mailbox and click on Compose Mail 4 Be informed on cheque status after the cheque has been presented to the bank Customer service centre Dial 1800 363 3333 or 65 6363 3333 if overseas Select language Press 0 and select 6 for Banking Be informed on cheque status after the cheque has been presented to the bank Phone banking Dial 1800 363 3333 or 65 6363 3333 if overseas Select language Press 2 for account information fund transfers and other account related services Enter your phone banking access code Enter your phone banking PIN Select 1 for Enquiries Select 2 for Cheque Status Enter Cheque number Be informed on cheque status after the cheque has been presented to the bank Terminate GIRO Online banking secured email Login to online banking Enter your access code PIN and one time password Scroll over Mailbox and click on Compose Mail Changes will take effect in 2 working days Customer service centre Dial 1800 363 3333 or 65 6363 3333 if overseas Select language Press 0 and select 6 for Banking Changes will take immediate effect Mail in form Download and complete the form Changes will take effect within 1 working day upon receipt of form Returned bounced cheque As a payee you will receive an Image Return Document IRD with the reasons for the returned bounced cheque For reason codes 1 7 you will be able to re present the IRD for payment or approach the payer for alternative payment Request for banking statement Online banking Login to online banking Enter your access code PIN and one time password Click on the required account number and select View eStatement Select Account Type and Month to view Note The account is required to be tagged to your online banking service Online banking secured email Login to online banking Enter your access code PIN and one time password Scroll over Mailbox and click on Compose Mail You will receive the banking statement within 7 working days via mail Customer service centre Dial 1800 363 3333 or 65 6363 3333 if overseas Select language Press 3 for rewards and fee waivers card activation or temporary credit card limit increase Select 5 for temporary credit card limit increase and statement request You will receive the banking statement within 7 working days via mail Branch Locate branch You will receive the banking statement within 7 working days via mail Make a new SGD fixed deposit placement Branch Locate branch Placements will be processed immediately Online banking To place a fixed deposit online you need to have an existing savings or chequing account as well as a fixed deposit account with us Login to online banking Enter your access code PIN and one time password Select the Time Deposit On the tooltip that pops out select Place new deposit Select the Time Deposit account number for the new placement Select the currency and indicate the amount

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Accounts.html? (2012-12-22)
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  • OCBC - Help & Support - Auto Loan
    Care Investments CPFIA SRS IPO Application Car Financing Use change GIRO account to repay Car Financing Complete the OCBC Car Financing GIRO form and mail it to us at Loan Operations GIRO Unit 31 Tampines Ave 4 01 01 03 OCBC Tampines Centre 2 Singapore 529680 The GIRO application will take about 4 to 6 weeks You will receive a notification letter upon approval of the application Terminate GIRO for Auto Loan At least 5 working days before the next instalment due date you need to write in or mail the completed GIRO Termination form to Loan Operations GIRO Unit 31 Tampines Ave 4 01 01 03 OCBC Tampines Centre 2 Singapore 529680 Get hire purchase agreement The hire purchase agreement will be sent to your mailing address within 7 working days of loan disbursement Changed motor insurance company You will need to inform the bank of changes to your motor insurance Please send an original duplicate or a photocopy of the new insurance policy to Loan Operations 31 Tampines Ave 4 01 01 03 OCBC Tampines Centre 2 Singapore 529680 View Auto Loan details on online banking If you have an existing online banking facility the Auto Loan will

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Loans-Auto-Loan.html? (2012-12-22)
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  • OCBC - Online & Mobile Banking Help & Support
    Select Other Services Select Internet Mobile Phone Banking Select Internet Mobile Banking Application Enter your new 6 digit Internet Banking PIN To confirm enter your new 6 digit Internet Banking PIN again A transaction receipt will be issued to you stating your access code for your login Select the 2FA token of your choice and follow the onscreen instructions By mail Collect and complete an online banking application form from any of our branches Mail it to Oversea Chinese Banking Corporation Ltd Account Services Bras Basah Post Office Locked Bag Service No 8 Singapore 911886 At any of our branches 1 Visit any of our branches 2 Select your Internet Banking PIN on the spot 3 Start accessing Online Banking immediately Update personal particulars Login to online banking Click Customer Service in the top navigation bar Select Manage Accounts Select Change personal details Enter details you would like changed fields left blank will not be changed Click Next to proceed Check that your details are correct Click Submit Fees and charges Online mobile banking is free of charge However standard transactional fees for some banking services may apply Change mailing address You can change the mailing address of the following

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Online-and-Mobile-Banking.html? (2012-12-22)
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  • online-banking-login
    Services Select More Services again Select Internet Mobile Phone Banking Select either Internet Banking Application or Internet Banking PIN replacement Enter Internet Banking PIN Enter Internet Banking PIN again Reset your PIN Go to our Online Banking page at https www ocbc com login Select option Forgot your PIN and follow the steps to reset your PIN You will be asked to enter your ATM card PIN for activation purposes Alternatively visit any OCBC ATM to reset your PIN At the ATM Select More Services Select More Services again Select Internet Mobile Phone Banking Select either Internet Banking Application or Internet Banking PIN replacement Enter Internet Banking PIN Enter Internet Banking PIN again Change your PIN Login to Online Banking Under Customer service menu click Manage online banking settings Select Change PIN Your PIN should be 6 digits only Safeguard PIN a PINs should be 6 digits you are advised not to repeat any digit more than once b PINs should not be based on user id personal telephone number birthday or any other personal information c PINs muct be kept confidential and not be divulged to anyone d PINs must be memorised and not be recorded anywhere e PINs must be changed regularly f The same PIN should not be used for different websites applications or services particularly when they relate to different entities g Please do not select the browser option for storing or retaining user name and password h Please check the authenticity of the bank s website by comparing the URL and observing the bank s name in its digital certificate or by observing the indicators provided by an extended validation certificate i Please check that the bank s website address changes from http to https and a security icon that looks like a look or key appears when authentication and encryption is expected j Please do not allow anyone to keep use or tamper with your 2FA security token k Please do not reveal the OTP One Time Password generated by the 2FA token to anyone l Please do not divulge the serial number of your 2FA token to anyone m Please check your bank account balance and transactions frequently and report any discrepancy Retrieve access code Your access code is given to you when you sign up for online banking It is needed together with your PIN to login If you re not sure what your access code is you contact us at 1800 363 3333 or 65 6363 3333 Change your access code Login to Online Banking Under Customer service menu locate Manage online banking settings Select Change access code Enter your new access code which should have 6 to 14 letters and numbers and then confirm Cannot access ocbc com login on BlackBerry Internet Browser Please check that you have enabled JavaScript on your BlackBerry Internet Browser To configure a Go to Menu Internet Browser b Click on Menu Options c Select Browser Configuration d Check Support JavaScript and Allow JavaScript popups

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/online-banking-login.html? (2012-12-22)
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  • OCBC - Phone Banking
    PIN You can start accessing Phone Banking Services thereafter by calling 1800 363 3333 or 65 6363 3333 when calling from overseas Mail in application Download the form or collect it from our branches Mail completed form back to the following address Oversea Chinese Banking Corporation Ltd Account Services eBanking Bras Basah Post Office Locked Bag Service No 8 Singapore 911886 At a branch You can select your Telephone PIN on the spot applicable during account opening You can then start to access phone in banking by calling 1800 363 3333 or 65 6363 3333 when calling from overseas Change Telephone PIN You may change your Telephone PIN after calling 1800 363 3333 with your Phone Banking PIN and access code 1 After language selection press 2 2 Enter phone code followed by PIN followed by 3 Press 4 Other Requests 4 Press 4 Change your Telephone PIN 5 Key in new 6 digit PIN Forgot Telephone PIN Get another Telephone PIN through the ATM or mail us the completed form for a re issuance of your Telephone PIN Services available Quick access to Balance enquiry on Savings Current Foreign Currency Call Checking Credit Card and CPF Investment Accounts Cheque

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Phone-Banking.html/ (2012-12-22)
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  • OCBC - Payments
    by sending out SMS notification alerts to your mobile phone number You will receive instantaneous SMS alerts when you perform the following transactions No Type of SMS Alerts Default Enrolment Settings Default Amount 1 Overseas ATM cash withdrawal Auto enrolment S 1 00 2 Local ATM cash withdrawal top ups and NETS purchases Auto enrolment S 1 000 00 3 Account debit transactions Local transfer of funds at ATM Auto enrolment S 1 000 00 4 Other account debit alerts Cheques GIRO Remittance Payment of bills via ATM Others e g financial transactions via Phone Banking No auto enrolment Amount shall be determined by customer 5 Online Banking payments and transfers Auto enrolment S 1 00 6 Update of contact details via ATM and Online Banking Auto enrolment 7 Activation Deactivation of overseas ATM cash withdrawal feature Auto enrolment 8 Activation of credit and debit cards Auto enrolment If your transaction exceeds S 100 000 00 we will send you SMS notification alerts irrespective of the alert setting You are unable to unsubscribe to this alert as it is mandatory You may choose to customise the SMS alert settings via the following methods OCBC Online Banking at www ocbc com

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments.html? (2012-12-22)
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