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  • OCBC - Online Banking Features
    Pay any card Pay any bank s credit card bill conveniently from one place Any Visa or MasterCard credit card issued in Singapore American Express and Diners Club credit cards Pay any card through mobile banking NEW Now also available at ATMS Valid only for credit cards issued solely by American Express International Inc and not credit cards co branded with other banks Terms and conditions apply Not applicable for co branded AMEX cards Set savings goals Set savings goals for different needs Create many goals in one account Personalise your goals with different savings amount and duration Set monthly recurring contribution and alerts to help you monitor Track your savings progress easily Set aside money in a discipline way Retrieve it easily when you need it Monitor on the go through mobile banking Enhanced convenience Get reminders for your credit card bills Keep track of your bills payment due date Avoid late payment fees Top up your cards online Prepaid card top up SingTel and StarHub ez link card top up Online security guarantee Guaranteed full refund For money lost due to fraud via OCBC Online Banking One Time Password OTP for login Provides double security Chooose to receive

    Original URL path: http://ocbc.com.sg/personal-banking/online-banking/online-banking-features.html (2012-12-22)
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  • OCBC - Online Banking Security
    our online banking pages starting with the login screen This means that from the moment information leaves your computer to the time it enters our system it s encrypted using some of the strongest technologies available today Only our servers have the proper codes to turn your information back into data that will complete your transactions This means that your information is nearly impossible for unwanted intruders to decipher Transaction password When you do make transactions online using OCBC Online Banking our system requires you to enter one time passwords from your personalised access token Timed log off If you leave your computer or forget to log off our system will automatically log you off after 10 minutes Network security All of our banking systems sit behind one of the most advanced firewalls available today This means that intruders can t get access Our guarantee In the highly unlikely event that you do suffer from online fraud we guarantee a full refund of any money that has been lost via our Internet and Mobile Banking service Should you become a victim of an unauthorised transaction please inform us immediately if you notice anything irregular You can report to us at 1800 363 3333 or by contacting one of our branches Upon receipt of your report we resolve to get back to you within 7 working days Depending on the complexity of the claims we will notify you accordingly if we require more time for investigations How to protect yourself from fraud You can play a part to protect yourself from fraud by adopting the following simple measures Keep your hardware token secure at all times Do not share your security details with anyone these include your user ID PIN and security token Equip your PC with the latest anti virus

    Original URL path: http://ocbc.com.sg/personal-banking/online-banking/online-banking-security.html (2012-12-22)
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  • terms-and-conditions-governing-deposit-accounts
    shall indemnify the Bank against any expense or liability which it may incur 6 6 Withdrawals by the Customer shall be made in such manner and the Customer shall comply with such procedures as the Bank may determine from time to time at its sole and absolute discretion 7 CHEQUES 7 1 Cheque books are available only for use with current Accounts or such other Accounts as the Bank may from time to time decide no withdrawal may be made by cheque against any other type of Account 7 2 Cheque books will be sent to the Customer at the Customer s risk and expense by ordinary mail or such other mode s as the Customer may request of and which the Bank may in its sole and absolute discretion agree 7 3 Any cheque drawn on the Bank shall be on the Bank s cheque form issued by the Bank for that Account Cheques must be drawn in the designated currency for that Account Cheques must be so drawn as to prevent additions and alterations after issue and in particular all blank spaces on cheques must be legibly completed and the word only should be added after the amount in words All alterations and or additions must be confirmed by the full signature s of the signatory ies and such signature s shall be conclusive evidence of such alterations and or additions 7 4 Cheques must be duly signed in accordance with specimen signature s and authorisations provided by the Customer to the Bank Cheques may be dishonoured by the Bank if irregular in any manner and the Bank may refuse to pay over the counter cheques in which the word bearer has been cancelled without any liability on the part of the Bank The Bank does not undertake the identification of endorsers of cheques drawn to order and reserves to itself the right to refuse payment of cheques so drawn The Customer will assume full responsibility for the correctness and validity of all endorsement appearing on cheques drawn on current Accounts 7 5 The Bank may mark cheques good for payment and the Customer s Account may be debited immediately with the amount of the cheque so marked 7 6 Cheques deposited by the Customer and which have been dishonoured may be returned at the Bank s discretion and Customer s risk and expense by ordinary post to the Customer at the Customer s last address registered with the Bank 7 7 The Customer is wholly responsible for the safekeeping of the cheques and in the event that any cheques are mislaid lost or stolen the Customer must immediately notify the Bank 7 8 Upon the closing of an Account either by the Customer or by the Bank all cheque forms previously issued to the Customer and not used shall become the property of the Bank and the Customer shall forthwith return them to the Bank 8 STOP PAYMENT ORDERS 8 1 If the Customer desires to countermand or stop payment of a cheque which the Customer has drawn complete written or such other mode or method which may be agreed to by the Bank instructions and information fully identifying the cheque including a the cheque number b the date of issue if any c the payee s name if any and d the amount if any should be provided to the Bank The Bank is not obliged to act on these instructions If the Bank agrees to act on these instructions the Bank shall be entitled to a reasonable period of time to execute these instructions and shall have no liability to the Customer if such instructions are not effected in time or could not be effected Following receipt of these instructions the Customer will complete any further documentation required by the Bank 8 2 Where the Bank agrees to act on the stop payment instructions the Customer irrevocably and unconditionally agrees a to indemnify and at all times keep the Bank indemnified against any expense loss damage or liability whatsoever which may be incurred or suffered by the Bank as a result of any non payment of the relevant cheque b that it will not be liable for any delay or failure to do so howsoever arising c to notify the Bank promptly in writing if the relevant cheque is recovered or destroyed or if these instructions are otherwise cancelled and d that these instructions are valid for one 1 year from the date of the Bank s receipt of such instructions from the Customer or such other period as the Bank may prescribe 9 STATEMENTS OF ACCOUNT The Bank will furnish the Customer with statements of account Statement of Account at monthly intervals or at such intervals as the Bank may prescribe The Customer agrees to verify the correctness of all details contained in each Statement of Account and to notify the Bank within 14 days from the date of such Statement of Account of any discrepancies omissions or errors therein Upon expiry of this period the details in the Statement of Account shall be conclusive against the Customer except as to alleged errors so notified but subject always to the Bank s right to correct any errors contained therein at any time notwithstanding such acceptance by the Customer For savings or current Accounts the Bank may also make available for viewing online a record of the transactions performed in respect of such Account during a specified period Electronic Transaction History subject to the Terms and Conditions Governing Electronic Banking Services Personal as the same may be amended from time to time by the Bank and such other terms and conditions as the Bank may prescribe and provided always that such Electronic Transaction History is provided for convenience only and shall not serve as a Statement of Account In the event of any inconsistency between any Electronic Transaction History and a Statement of Account the Statement of Account shall prevail 9A STATEMENTS FOR OCBC EASISTART ACCOUNTS 9A 1 The provisions in this Clause 9A shall apply only in relation to OCBC EasiStart Accounts the EasiStart Accounts However the provisions in this Clause 9A shall not apply where the Customer receives or has been receiving paper statements of account the Paper Statements and or electronic statements of account the e statements for OCBC EasiStart Accounts combined with other Products and in such a situation unless otherwise notified by the Bank in its absolute discretion the Customers will continue receiving Paper Statements and or e statements and Clause 9 shall continue to apply to such Customers 9A 2 In the event that the Customer does not opt in for Paper Statements and or e statements the Customer acknowledges and is aware that he is still able to print his statements of account through the Bank s automated teller machines ATM Statements which is the only way he can obtain statements in relation to his EasiStart Account unless he elects for Paper Statements and or e statements The Customer is aware that ATM Statements only reveal transactions conducted in his EasiStart Account within a relevant calendar month and if he needs to review all the transactions conducted in his EasiStart Account within an entire calendar month he needs to print the ATM Statements on the last day of that relevant calendar month or such day as the Bank may prescribe In this regard if the Customer prints the ATM Statements on any day in the next calendar month he will not be able to review from such ATM Statements any transaction conducted in his EasiStart Account in any preceding months 9A 3 Subject to Clause 9A 2 the Customer agrees that it is his obligation to print the ATM Statements from the Bank s automated teller machines and to verify the correctness of all the details stated in such ATM Statements and to notify the Bank of any discrepancy omissions or errors found in such ATM Statements within 14 days from the day he prints such ATM Statements Upon expiry of this period the Customer will be deemed to have verified the details of his transactions contained in such ATM Statements and the details in the ATM Statements shall be conclusive against him except as to alleged errors so notified but subject always to the Bank s right to correct any errors contained therein at any time notwithstanding such acceptance by the Customer For the avoidance of doubt in the event that the Customer does not elect to receive Paper Statements and or e statements the onus is on him to print the relevant ATM Statement by the last day of a relevant calendar month or such day as the Bank may prescribe and the Bank shall not be obliged to furnish any Paper Statements and or e statements to the Customer 9A 4 For EasiStart Accounts the Bank may also make available for viewing Electronic Transaction History in respect of the Customers EasiStart Accounts subject to the Terms and Conditions Governing Electronic Banking Services Personal as the same may be amended from time to time by the Bank and such other terms and conditions as the Bank may prescribe and provided always that such Electronic Transaction History is provided for convenience only and shall not serve as a statement of account In the event of any inconsistency between any Electronic Transaction History and an ATM Statement the ATM Statement shall prevail 9A 5 For the avoidance of doubt if the Customer opts in for Paper Statements and or e statements Clause 9 shall continue to be applicable For illustration purposes a If an ATM Statement was printed for instance on 1 January such ATM Statement will reveal all transactions conducted on 1 January only and not transactions conducted in any preceding months b If an ATM Statement was printed for instance on 15 January such ATM Statement will reveal all transactions conducted from 1 January till 15 January only and not transactions conducted in any preceding months c If an ATM Statement was printed for instance on the last day of a relevant calendar month for example 31 January such ATM Statement will reveal all transactions conducted from 1 January to 31 January only and not transactions conducted in any preceding months 10 PASSBOOKS 10 1 For any withdrawal or deposit over the counter the Customer must present the passbook provided to him by the Bank or use the Card and personal identification number issued to him by the Bank or comply with such other procedures as the Bank may determine from time to time at its sole and absolute discretion 10 2 The passbook is for the Customer s reference only and is not conclusive as to the current balance of that Account as deposits or withdrawals may be made on items charged without any entry being made in the passbook Subject to the foregoing the Bank may in its discretion consolidate all or any transactions not printed in the passbook and print only the aggregate credit and debit amounts in the passbook when it is updated The Customer agrees to verify the correctness of all details contained in all passbook updates printed by the Bank and to notify the Bank within 14 days from the date of such passbook update of any discrepancies omissions or errors therein Upon expiry of this period the details in the passbook update shall be conclusive against the Customer except as to alleged errors so notified but subject always to the Bank s right to correct any errors contained therein at any time notwithstanding such acceptance by the Customer 10 3 Any payment made by the Bank in good faith to a person who produces the passbook and a withdrawal form purporting to be signed by the Customer shall have the same effect as if such payment had been made to the Customer personally and such payment shall absolve the Bank from all liabilities to the Customer or to any other party 11 FIXED SAVINGS ACCOUNT 11 1 The provisions in this section shall apply only in relation to fixed savings Accounts Fixed Savings Account 11 2 The Customer may designate a savings current or other type of account maintained by the Customer or a consenting third party with the Bank or subject to the Bank s consent another bank the Designated Account for the purpose of debiting the same for crediting into the Fixed Savings Account 11 3 An amount as instructed by the Customer and in the case of a third party Designated Account such third party shall be debited from the Designated Account on a regular basis over a stipulated period which period may be renewed subject to the Bank s prior written consent and on such terms as the Bank may stipulate in its sole and absolute discretion the original stipulated period and any renewed period each hereinafter referred to as a Maturity Period Without prejudice to the foregoing the Bank reserves the right to impose such minimum and other requirements including amount Maturity Period and frequency of debiting from time to time at its discretion 11 4 Each Fixed Savings Account shall mature at the end of the Maturity Period subject to any renewal pursuant to Clause 11 3 No further crediting may be made into a Fixed Savings Account which has matured 11 5 If the Fixed Savings Account is terminated for any reason whatsoever before the end of the Maturity Period no interest shall be payable provided always that the Bank shall have the option to pay interest in respect of such Account at such rate s and in respect of such period s as the Bank may determine in its discretion 11 6 If there are insufficient funds in the Designated Account on the date on which it is to be debited or if for any reason the Fixed Savings Account is not credited with the monthly savings amount on the date on which it is to be credited the Bank shall be entitled without demand or notice at its discretion to terminate the Fixed Savings Account or convert the same to a statement savings or other type of Account The Bank reserves the right to impose a fee in such circumstances For the avoidance of doubt no interest shall be payable in respect of the balance already in the Fixed Savings Account in these circumstances provided always that the Bank shall have the option to pay interest in respect of such Account at such rate s and in respect of such period s as the Bank may determine in its discretion 11 7 In the event that the Customer requests for withdrawal of monies from the Fixed Savings Account before the end of the Maturity Period the Bank may in its discretion and on such terms as it thinks fit allow or permit such withdrawal subject to the Customer paying a fee of such amount as the Bank may deem fit and the Bank being entitled to withhold any interest payable in respect of the Fixed Savings Account The Bank shall be entitled under such circumstances to terminate the Fixed Savings Account or convert the same to a statement savings or other type of Account 12 TIME DEPOSITS 12 1 Any Time Deposit advice issued by the Bank is merely an advice given to the depositor of the cash or of the cheque which has not yet been cleared It is not a document of title and is not transferable It is not a receipt and no time deposit receipt will be issued for such deposits 12 2 Time Deposit transactions will only be accepted by the Bank on a Business Day Notwithstanding the foregoing the Bank may accept Time Deposit transactions on Saturdays and Sundays other than a gazetted public holiday at branches designated by the Bank from time to time and provided that such Time Deposit transactions shall be value dated as of the Business Day immediately after the acceptance date 12 3 A deposit advice will be given for each deposit placed with the Bank The deposit advice is only evidence of deposit and not a document of title and cannot be pledged as security Immediate written notice should be given to the Bank if the deposit advice is not received by the Customer or is lost stolen destroyed or mislaid 12 4 Interest will accrue on monies placed with the Bank on Time Deposit for the period and at the rate specified in the deposit advice Subject to the foregoing and without prejudice to the generality of Clause 5 the Bank will pay interest where applicable on Time Deposits at its prevailing interest rate for the relevant Account calculated on daily balances on a 365 day basis or such other basis as determined by the Bank in its sole and absolute discretion 12 5 Monies placed with the Bank on Time Deposit shall in the absence of any express agreement in writing by the Bank to the contrary be repayable only to the Customer and only on the maturity date referred to in the relevant deposit advice together with accrued interest up to that date The Customer may not withdraw any such monies whether in whole or in part before such maturity date Upon the expiry of the period ending on the first maturity date and upon each subsequent maturity date the Time Deposit will at the Bank s discretion automatically be renewed for a like period commencing on such maturity date at the interest rate then prevailing for such Time Deposit unless the Bank receives from the Customer written notice to the contrary at least two 2 Business Days before the relevant maturity date for Foreign Currency funds and on the relevant maturity date for Singapore Dollar funds provided always that if the relevant maturity date is not a Business Day notice is to be given on the Business Day immediately before the relevant maturity date or unless such monies are withdrawn at maturity 12 6 In the event of renewal upon the first maturity date and upon each subsequent maturity date as the case may be unless the Customer expressly requests otherwise the interest accrued up to the first maturity date or each subsequent maturity date as the case may be will be added to the Time Deposit balance at the expiration of the relevant period and in such case the Time Deposit balance will be so increased by the amount of such interest for the purposes of the subsequent period of Time Deposit 12 7 In the event that the Customer requests the withdrawal of monies placed with the Bank on Time Deposit before the maturity date the Bank may in its discretion and on such terms as it thinks fit allow or permit such withdrawal subject to the Customer paying a fee of such amount as the Bank may deem fit and the Bank being entitled to withhold any interest accrued on the Time Deposit The Bank shall have the option to pay interest in respect of any Time Deposit withdrawn before the maturity date at such rate s and in respect of such period s as the Bank may determine in its sole and absolute discretion 13 INDIVIDUAL JOINT ACCOUNT S 13 1 Where the Customer is an individual the Customer s executor or administrator shall be the only persons recognised by the Bank as the Customer s successor in the event of the Customer s death Upon notice of the Customer s death the Bank shall be entitled to freeze the Account until such time the Customer s successor produces a grant of probate or letters of administration 13 2 If any Account s is are opened in the names of two or more persons Joint Account s such persons shall be jointly and severally liable for all liabilities incurred on the Joint Account s a Where the Joint Account s is are operated with a single signing authority instructions from any one of the Joint Account s holders will be accepted by the Bank and such instructions will be binding on the other Joint Account s holders If prior to acting on instructions received from one Joint Account s holder the Bank receives contradictory instructions from another Joint Account s holder the Bank may choose to act thereafter only on the mandate of all the Joint Account s holders of the Joint Account s notwithstanding the Joint Account s require single signing authority Upon notice of the death of any one of the Joint Account s holders the Bank shall be entitled to pay the credit balance in the Joint Account s to the survivor and if more than one survivor in their joint names provided that prior to such payment the indebtedness of any of the Joint Account s holders to the Bank shall first be set off from the said credit balance b Where the Joint Account s is are operated with joint signing authority oral instructions will not be accepted by the Bank Any written instructions may be given by the Account s holders in one or more counterparts all of which when taken together shall constitute one and the same document Upon notice of the death of any one of the Joint Account s holders the Bank shall be entitled to freeze the Account and to retain the credit balance in the Joint Account until such time the Joint Account s holder s successor produces a grant of probate or letters of administration c The Joint Account s holder and their estate together with the other Joint Account s holders undertake to indemnify the Bank and to keep the Bank indemnified against all claims costs expenses losses and damages including those arising from i the payment of the credit balance in the Joint Account s to the survivor s in the manner stated as aforesaid ii the freezing of the Joint Account s and the retention of the credit balance in the Joint Account s in the manner stated as aforesaid and iii any dispute between any of the Joint Account s holder s and any personal representatives of the deceased Joint Account s holders The Bank shall be entitled to debit from the Joint Account s such claims costs expenses losses and damages reasonably incurred 13 3 Upon production of a grant of probate or letters of administration the Bank may open an Account in the name of the estate of the deceased The executor the administrator of the estate or the personal representative of the deceased shall operate the Account in accordance with the probate or the letters of administration so granted 14 IN TRUST FOR ACCOUNTS 14 1 Where an Account s is in trust for someone else the Customer undertakes to operate such Account s solely for the benefit of such beneficiary ies The Customer may withdraw money or close the Account s in accordance with the provisions of these Terms and Conditions The Customer shall indemnify the Bank against any loss or liability in respect of the operation of the Account s 14 2 Upon the Customer s death or the death of any of the beneficiaries the Bank shall be entitled to exercise its right to debit from the Account s any obligations owed to the Bank by the Customer 14 3 Upon the Customer s death the Bank shall at its discretion be entitled to a Where the beneficiary ies are of full age close the Account s and release the monies in the Account s to the beneficiaries equally or open a new Account s in the name of all the beneficiary ies and the new Account s shall be operated in accordance with the instructions of all the beneficiary ies or b Where the beneficiary ies are not of full age close the Account s and open a new Account s in the names of the Customer s personal representative s in trust for the beneficiary ies or release the monies in such Account s to the Customer s personal representative s 14 4 Upon the death of any of the Customer s beneficiary ies the Bank shall be entitled to close the Account s and pay the monies in the Account s to the Customer 14 5 The Customer covenants to indemnify the Bank and keep the Bank indemnified against all claims costs expenses losses and damages howsoever arising at any time including those arising from a the closing of the Account s b the opening of the new Account s and c any dispute amongst the beneficiary ies between any of the beneficiary ies and any of the personal representatives 15 PARTNERSHIP ACCOUNTS 15 1 In the case of any Account s opened in the name of a partnership the Bank may pay all cheques drawn on behalf of the partnership and signed by the partners whose specimen signatures are furnished to the Bank and in accordance with the instructions given to the Bank including to authorise in writing any person or persons whether or not a partner or partners to make draw sign accept endorse and or otherwise negotiate cheques telegraphic transfers drafts bills of exchange and other negotiable instruments on behalf of the partnership and generally to operate on the Account with the Bank and with power to create or increase an overdraft to any extent 15 2 No alteration in the composition or constitution of the partnership by death or the retirement or admission of one or more new partners or otherwise shall affect the authority given herein in any way 16 ACCOUNT S IN THE NAME OF A COMPANY In the case of any Account s opened in the name of a company the Bank shall allow changes of authorised signatories but the Bank shall not be obliged to accept any such changes unless it is satisfied that the change has been duly authorised by the Board of Directors of the company In the event of liquidation of the company the funds credited to the Account s may only be withdrawn by and the funds payable shall only be paid to the liquidator of the company 17 CHARGES COMMISSIONS 17 1 The Bank may debit the Account s with the full amount of any charges or fees as stated in the Bank s pricing guide or any other costs and expenses interest taxes and penalties including without limitation legal fees on a full indemnity basis and stamp fees payable by the Customer to the Bank in respect of a any Products and or Services b any liability of any nature arising in respect of the Account s or otherwise or c any overdrawn sums on the Account s 17 2 A charge at the amount stated in the Bank s pricing guide will be levied if the Customer fails to maintain the minimum balance required for the Account s or if the Account s remain inactive for such duration as the Bank may prescribe from time to time Charges at the amount stated in the Bank s pricing guide may also be levied if the Customer closes any Account s within such time period as the Bank may prescribe from time to time 17 3 The Bank may at any time at its sole and absolute discretion and upon written notice to the Customer change the prevailing rate and or amount of any charges or fees payable by the Customer as stated in the Bank s pricing guide Such change s shall take effect from the date stated in the notice which in most instances shall be no less than 30 days from the date of the notice 18 CONSENT FOR DISCLOSURE The Customer authorises the transfer of any information relating to the Customer and any customer information as defined in the Banking Act Chapter 19 to and between the branches subsidiaries representative offices affiliates and agents of the Bank and third parties selected by any of them wherever situated for confidential use in connection with the provision of Products or Services to the Customer 19 SUSPENSION OF ACCOUNT S In the event that an Account remains inactive or dormant for such period of time as the Bank may determine the Bank reserves the right to impose such conditions in relation to the further operation of the Account s as it may determine in its sole and absolute discretion 20 CLOSING OF ACCOUNT S 20 1 The Bank may upon fourteen 14 days or such period as the Bank may determine prior written notice terminate the Account s 20 2 If the Customer wishes to terminate any Account s the Customer shall provide written instructions of the same to the Bank and comply with such procedures as the Bank may determine from time to time at its sole and absolute discretion For the avoidance of doubt in the case of a Joint Account that is operated by a single signing authority instructions from any one of the Joint Account holders to close the said Joint Account will be accepted by the Bank and such instructions will be binding on the other Joint Account holder s 20 3 On termination of the Account s a Subject to Clause 17 1 the Bank may discharge its entire liability with respect to the Account s by paying to the Customer in such form as the Bank may determine the amount of the then credit balance in the Account s b the Customer shall forthwith return to the Bank all unused cheques failing which the Customer shall indemnify the Bank for any costs or expenses arising or in connection thereto 20 4 Without prejudice to the generality of the foregoing upon the occurrence of any of the following events the Bank shall be entitled without demand or notice to terminate the Account s a the Customer s failure to comply with any provision of these Terms and Conditions b any grounds exist for the presentation of a bankruptcy petition against the Customer c the Customer s death insanity or incapacity d an application is made by any party for the appointment of a receiver e the performance of any obligation under these Terms and Conditions becomes illegal or impossible or f if the balance in an Account falls below the prescribed minimum as determined by the Bank from time to time 21 ASSIGNMENT S TRANSFER S Except with the Bank s prior written consent and subject to such conditions as the Bank may prescribe the Customer shall not assign transfer or charge to any third party or create any security or other interest in or otherwise dispose of or purport to do the same in respect of any deposit or balance standing to the credit of the Account s or any part thereof 22 OVERDRAWN ACCOUNT S 22 1 The Customer undertakes to ensure the Account s shall not be overdrawn even temporarily except where the Bank in its sole and absolute discretion allows or by prior arrangement with the Bank and such arrangement shall be subject to such Terms and Conditions as may be determined by the Bank from time to time 22 2 Any debit balance on any overdrawn Account s shall be repayable by the Customer immediately The Customer shall also on demand pay interest and any bank charges whatsoever on the debit balance to be calculated at such rates as the Bank may prescribe from time to time and such interest shall be computed daily and charged at the end of each month or such other time as may be determined by the Bank from time to time 23 PAYMENTS TO THE BANK AND RIGHT TO DEBIT 23 1 The Customer agrees to pay to the Bank on demand all monies and charges together with interest on such monies from the date on which such monies become due to the date of payment in the currency in which they are due in same day funds and at such rate which the Bank shall determine from time to time 23 2 All such monies and charges shall be payable by the Customer in full without any set off or counterclaim or any restriction or condition and free and clear of and without deduction for present or future taxes including without limitation stamp duty or other taxes levies charges or withholdings and all liabilities with respect thereto 23 3 All monies and charges payable by the Customer are exclusive of any goods and services tax whether imposed in Singapore or other jurisdiction which shall where applicable be paid by the Customer in addition to any sums otherwise payable at the rate in force at the due date for payment 23 4 If the Bank is obliged by law to deduct or withhold any sum from any payment to the Customer the Customer authorises the Bank to effect such withholding and to pay the net sum over to the Customer or to place such sum in the Account s 23 5 The Bank may at such reasonable rate the Bank may determine convert any payment received for the Account s in a currency different from that of such Account into the currency of that Account and the Customer shall bear the cost of such conversion 24 SECURITY FOR REPAYMENT When the Bank accepts or incurs liability whether actual or contingent primary or collateral several or joint for or at the request of the Customer any funds monies securities or other valuables deposited with the Bank belonging to the Customer shall automatically become security to the Bank and the Bank shall have a banker s lien on all such funds monies securities or other valuables or any part thereof and may dishonour any cheque drawn by the Customer until the liability is discharged 25 DEFAULT IN REPAYMENT If the Customer fails to make prompt repayment of any debit balance or accrued interest thereon the Bank may forthwith and without notice to the Customer and without prejudice to its rights realise any funds or securities deposited with the Bank for the account of the Customer and apply the proceeds therefrom after deducting realisation expenses in or towards the payment and discharge of any amount due to the Bank from the Customer If there is any shortfall between such proceeds and the amount due the Customer shall remain liable for any such shortfall including interest thereon at such rate as the Bank may prescribe from time to time 26 COMBINING OF ACCOUNTS SET OFF AND SECURITY RIGHTS 26 1 All Time Deposits and other cash balances in the Customer s Account s will serve as collateral for the Customer s Liabilities 26 2 In addition to any general lien or similar right to which the Bank may be entitled by law the Bank shall be entitled at any time and without notice to the Customer to combine consolidate or merge all or any of the Customer s Account s and to set off any amount standing to the credit of any Account s whether matured or not against the Customer s Liabilities 26 3 All amounts standing to the credit of the Account s shall be deemed to be forthwith set off in or towards satisfaction of the Customer s Liabilities whether in whole or in part in any of the following events a the Customer s failure to repay on demand any sum due to the Bank b the Customer s deposit s is threatened by insolvency proceedings or by third party claims c the Customer s death incapacity winding up bankruptcy or receivership d the Bank s receipt of a garnishee order relating to the Account s or e any breach by the Customer of any one or more of the provisions of these Terms and Conditions 26 4 Any credit balance in the Customer s Account s including Accounts with branches of the Bank

    Original URL path: http://ocbc.com.sg/personal-banking/Accounts/terms-and-conditions-governing-deposit-accounts.html (2012-12-22)
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  • terms-and-conditions-governing-electronic-banking-services
    s ATM PIN transaction information and other information to enable the Customer s use of the ATM Service at an ATM or point of sale whether in Singapore or elsewhere 3 OCBC Internet Banking Service 3 1 The OCBC Internet Banking Service which includes without limitation the OCBC mobile banking services by whatever name designated and presently known as the OCBC Mobile Banking Service enables the Customer to have access to the Account s and or to effect certain banking and or other transactions including without limitation the transmission of instructions to the Bank funds transfer bill payments by electronic means via the use of personal computers or other access devices including without limitation mobile phone television Customer Terminals Where the Customer requests for OCBC Internet Banking Service to be made available for the operation of any Account s or any other purpose the Bank may at the Bank s discretion allocate an OCBC Internet Access Code ICode and OCBC Internet Access Personal Identification Number IPIN which the Bank shall notify to the Customer The Customer may gain access to OCBC Internet Banking Service and or the Account upon the correct input of the Customer s ICode IPIN and where applicable to such Customer Security Code into the Customer Terminals The Customer agrees that the OCBC Internet Banking Service shall be extended to the Customer in accordance with these Terms and Conditions or such other terms and conditions which the Bank may notify to the Customer from time to time 3 2 The Customer shall not reveal the Customer s ICode and or IPIN to any other party and shall take all necessary steps to prevent disclosure of the Customer s ICode and or IPIN to any other party In the event the Customer s ICode and or IPIN is disclosed or discovered by any other party the Customer shall immediately change the same 3 3 The Customer authorises the Bank to accept follow and act upon all instructions when identified by the Customer s ICode IPIN and where applicable to such Customer Security Code including for additional Products and Services to be made available to the Customer and the Bank shall not be liable for acting upon such instructions in good faith The Bank shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity of such instructions or verify the accuracy and completeness of such instructions Such instructions shall be deemed irrevocable and binding on the Customer upon the Bank s receipt notwithstanding any error fraud forgery lack of clarity or misunderstanding in respect of the terms of such instructions The Bank shall be entitled but shall not be obliged to verify any instructions given via OCBC Internet Banking Service by calling back online or via telephone 3 4 The Customer may change the Customer s ICode and or IPIN from time to time The Bank shall be entitled at the Bank s absolute discretion to reject any number or alphabet selected by the Customer as the Customer s substitute ICode and or IPIN without giving any reason therefor The Customer s substitute ICode and or IPIN shall take effect upon the Bank s confirmation and the Customer s use therefrom shall be governed by these Terms and Conditions When selecting a substitute ICode and or IPIN the Customer shall refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with the Customer 3 5 The Bank shall be entitled at the Bank s absolute discretion to cancel the use of the Customer s ICode and or IPIN and or withdraw restrict suspend vary or modify the OCBC Internet Banking Service whether in whole or in part and or the mode s method s or channel s available for accessing the OCBC Internet Banking Service at any time without notice and without giving any reason therefor and the Bank shall not be liable to the Customer for any loss or damage as a result thereof 3 6 The Customer shall be wholly responsible for all transactions executed using the OCBC Internet Banking Service and identified by the Customer s ICode IPIN and where applicable to such Customer Security Code The Bank may debit the Account s with the amount of any withdrawal or transfer in accordance with the Bank s record of transactions All transactions arising from the use of the OCBC Internet Banking Service to operate designated Joint Account s shall be binding on all the Joint Account s holders 3 7 The Customer shall be responsible for obtaining and using the necessary software and or equipment necessary to obtain access to the OCBC Internet Banking Service at the Customer s own risk and expense The Customer shall also be responsible for the performance and security including without limitation taking all necessary measures to the extent reasonably possible to prevent unauthorised use or access of any Customer Terminal used by the Customer in connection with the OCBC Internet Banking Service The Customer represents that to the best of the Customer s knowledge the Customer Terminals through which access to the OCBC Internet Banking Service may be effected are free from any electronic mechanical data failure or corruption computer viruses bugs and or other harmful or malicious software of any kind whatsoever The Customer agrees that the Bank is not responsible for any electronic mechanical failure or corruption computer viruses bugs and or other harmful or malicious software of any kind whatsoever that may be attributable to services provided by any relevant internet service provider or information service provider The Bank shall be entitled at the Bank s absolute discretion to upgrade modify or alter the web site for accessing OCBC Internet Banking Service at any time without notice and without giving any reason therefor The Bank reserves the right not to support any prior version of software The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing Without prejudice to the generality of the foregoing if the Customer fails to upgrade the relevant software or to use the enhanced version of software the Bank shall not be liable for the consequences resulting therefrom 3 8 The Customer shall not use electronic mail to send or give instructions or directions to the Bank The Bank may but shall not be in any way obliged to act on any such electronic mail instructions or directions in its sole and absolute discretion 3 9 The Customer accepts the Bank s records of transactions as conclusive and binding for all purposes 3 10 The Customer acknowledges that all proprietary rights relating to and in connection with the OCBC Internet Banking Service including without limitation the OCBC website and all updates thereof including without limitation title trade mark rights patent rights and copyright shall at all times vest and remain vested in the Bank 3 11 The Customer understands that the web site for accessing OCBC Internet Banking Service may contain links to web sites controlled or offered by third parties or enable access to web sites controlled or offered by third parties The Bank hereby disclaims liability for any information materials products or services posted or offered at any of these third party web sites By creating a link or enabling access to these third party web sites the Bank does not endorse or recommend any product or service offered or information contained on those web sites or information fed by these third parties including but not limited to stock quotes and foreign exchange rates nor is the Bank liable for any failure of products or services offered or advertised at any of these third party web sites 3 12 The Customer agrees that the Bank has granted the Customer only a non exclusive licence to use the software relating to and in connection with the OCBC Internet Banking Service This allows the Customer to use such software only for its intended purposes as provided hereunder The Customer shall not disassemble de compile copy modify or reverse engineer any such software Although the Bank shall use reasonable endeavours to ensure that the OCBC Internet Banking Service is secure and cannot be accessed by unauthorized third parties the Bank does not warrant the security or confidentiality of any information transmitted through any relevant internet service provider 3 13 The Customer consents to the collection storage communication and processing of any of the Account s balance information by any means necessary for the Bank to maintain appropriate transaction and account records and to the release and transmission to and the retention by the relevant service providers of details of the Account s the Customer s ICode IPIN Security Code transaction information and other information to enable the Customer s use of the OCBC Internet Banking Service whether in Singapore or elsewhere 3A Security Devices and Security Codes 3A 1 In these Terms and Conditions a Security Code means each one time password generated by a Security Device or mobile phone or delivered via Short Message Service SMS or otherwise generated by or delivered via any other device including without limitation any Customer Terminal delivery channel or any means whatsoever designated by the Bank at any time from time to time in its sole and absolute discretion and b Security Device means any device designated by the Bank at any time from time to time in its sole and absolute discretion for use by the Customer to generate and or receive Security Codes 3A 2 The Customer shall comply with all requirements instructions and specifications relating to Security Devices and or Security Codes including without limitation any registration and activation procedures as may be prescribed by the Bank at any time and from time to time in its sole and absolute discretion Without prejudice to the generality of the foregoing the Customer shall at no time i activate or attempt to activate or register a Security Device issued to another person to the Customer s ICode or ii permit a Security Device issued to the Customer to be activated or registered to the ICode of another person 3A 3 The Customer shall not reveal the Customer s Security Code to any other party and shall take all necessary steps to prevent disclosure of the Customer s Security Code to any other party The Customer shall at no time and under no circumstances permit any Security Device issued to the Customer to fall into the possession or under the control of any other person 3A 4 The Customer shall immediately notify the Bank i if a Security Device issued to Customer is lost or fails to function as intended ii if the Customer has any knowledge or reason for suspecting that the security or confidentiality of any Security Code or Security Device or Customer Terminal used by the Customer for the generation and or reception of Security Codes has been compromised or if there has been any unauthorised use of any Security Code or Security Device or such Customer Terminal or iii of any loss replacement and or change of number as the case may be of any mobile phone or other Customer Terminal or other device as the case may be used by the Customer for the generation and or reception of Security Codes The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing 3A 5 Where a Security Device issued to the Customer fails to function properly the Bank s only obligation in respect of such Security Device shall be to replace the same with a new Security Device upon payment by Customer of a fee which shall be determined by the Bank in its sole and absolute discretion save where the Bank is satisfied in its sole and absolute discretion that there is no contributory act or omission on the Customer s part causing or contributing to the Security Device s failure to function properly Where a Security Device is lost by the Customer the Bank may replace the same upon payment by Customer of a fee which shall be determined by the Bank in its sole and absolute discretion 3A 6 The Security Devices and the Security Codes are provided on an as is and as available basis The Bank shall have no liability in relation to any Security Device Security Code or other device or delivery channel designated by the Bank for use for the generation delivery and or receipt for Security Codes including without limitation liability for breach of any implied term as to satisfactory quality merchantability or fitness for purpose including without limitation any loss or damages incurred or suffered arising from any failure by the Customer to keep secure and or use the Security Device Customer Terminal or other device in accordance with any instructions and other terms of the Bank No warranty of any kind implied express or statutory including but not limited to the warranties of non infringement of third party rights title merchantability satisfactory quality or fitness for a particular purpose is given in conjunction with the Security Devices Security Codes or other device or delivery channel designated by the Bank for use for the generation delivery and or receipt for Security Codes 3A 7 The Bank shall be entitled at its sole and absolute discretion at any time from time to time to cancel without notice the use or require the replacement or modification of any Security Device Customer Terminal or other device or delivery channel designated by the Bank for use for the generation delivery and or reception of Security Codes without giving any reason therefor and the Bank shall not be liable to the Customer for any loss or damage as a result thereof 3A 8 All Security Devices provided to the Customer are and shall remain the property of OCBC Bank and the Customer shall return all Security Devices promptly upon request by OCBC Bank or upon cancellation or termination of OCBC Internet Banking Service Security Devices must not be altered tampered with disassembled or in any way copied or modified and must not be dealt with or exploited in any way 3A 9 Notwithstanding any other agreement to the contrary the Customer hereby consents for the Bank to disclose any information relating to the Customer or the Customer s Account to any of the Bank s subsidiaries branches agents correspondents agencies and representative offices which has a legitimate business purpose for obtaining such information including without limitation offering you products or services involving the use of any Security Device or Security Code 3B OCBC Alert Notification Service 3B 1 The Bank at its discretions may provide the OCBC Alert Notification Service which includes without limitation the OCBC eAlerts Service or by whatever name designated to it in the future through electronic mail facsimile SMS or such other media as the Bank may deem appropriate 3B 2 The scope and features of the OCBC Alert Notification Service shall be as determined or specified by the Bank from time to time The Bank shall be entitled to modify expand or reduce the OCBC Alert Notification Service at any time and from time to time without notice as the Bank may deem fit without assigning any reason therefore 3B 3 Any notification provided by the Bank under the OCBC Alert Notification Service shall be transmitted or otherwise made available to the Customer at such times as the Bank may reasonably deem fit 3B 4 The Bank may contract with one or more third parties to provide maintain or host the OCBC Alert Notification Service The Customer acknowledges that in providing the OCBC Alert Notification Service the Bank will have to release and transmit the Customer s information including information relating to the Customer s account s with the Bank to such third parties The Customer hereby agrees and consents to such release and transmission of its information to such third parties The Customer further acknowledges that its information may be placed and stored in servers outside the Bank s control and agrees that the Bank shall have no liability or responsibility for such storage 3B 5 A notification under the OCBC Alert Notification Service shall be considered to be sent by the Bank upon the broadcast of the notification by the third party to the contact particulars designated by the Customer for the purposes of the OCBC Alert Notification Service regardless of whether such notification is actually received by the Customer The Bank does not guarantee receipt of any notification under the OCBC Alert Notification Service by the Customer and the Customer understands and agrees that the Customer s use of the OCBC Alert Notification Service is at the Customer s own risk 3B 6 The Customer shall notify the Bank immediately of any change in its contact particulars designated by the Customer for the purposes of the OCBC Alert Notification Service Where the Customer fails to inform the Bank of such change the Bank shall not be responsible for any loss damage or other consequence which the Customer may suffer as a result of any notification being sent to the Customer s latest designated contact particulars in the Bank s records 3B 7 All references to a time of day in any notification sent by the Bank under the OCBC Alert Notification Service are to Singapore time unless otherwise specified by the Bank 3B 8 All notifications under the OCBC Alert Notification Service shall be from the Bank to the Customer only and the Customer should never attempt to communicate with the Bank by directing any communication to the sender s contact number address or other particulars which may be indicated on the notification 3B 9

    Original URL path: http://ocbc.com.sg/personal-banking/online-banking/terms-and-conditions-governing-electronic-banking-services.html (2012-12-22)
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  • terms-of-service-governing-the-internet-banking-notify-beneficiary-service
    harmful conduct which are prohibited include but are not limited to the following a impersonating or falsely stating or otherwise misrepresenting your affiliation with any person or entity b forging headers or otherwise manipulating any identifying information in order to disguise and or with the effect of disguising the origin of any Content transmitted through the Service c transmitting material that is unlawful libellous defamatory indecent harassing threatening harmful invasive of privacy or publicity rights abusive inflammatory or otherwise objectionable d infringement of intellectual property rights or other proprietary rights including but not limited to material protected by copyright trademark patent trade secret or other intellectual property right used without proper authorization e offering or disseminating fraudulent goods services schemes or promotions f fraudulent submission or use of personal or financial information or engaging in any practice that constitutes an unfair or deceptive trade practice g transmitting any unsolicited or unauthorized advertising promotional materials junk mail spam chain letters pyramid schemes or any other form of solicitation h transmitting any Content that you do not have a right to transmit under any law or under any contractual or fiduciary relationships such as inside information proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements or i stalking or otherwise harassing another person 2 4 We reserve the right to restrict or prohibit any and all activities conduct or Content that we determine in our sole discretion may be harmful to our systems network reputation good will our other customers or any third party 3 Risks Liability 3 1 You acknowledge that your use of the Service may at any time be adversely affected by problems with your computer or such other access device or the internet including without limitation interference to the network coverage undeliverable messages or delay in transmission due to any reason such as excessive network traffic service interruption or incorrect data transmission 3 2 You acknowledge that all transmissions cannot be guaranteed to be completely secure and can be intercepted by third parties and may not be immediately received by the intended recipient Consequently you understand that you should not post any private information whether yours or the recipient s unless you want it to be available publicly You are aware that the Content transmitted by you may be subsequently forwarded to a third party by the recipient 3 3 We will not inform you nor track on your behalf the status of any transmissions We will not inform you if any Content is undeliverable We will not accept or respond to any query on the same 3 4 You are aware that you must enter the correct email address for the intended recipient of the Content you transmit You are also aware that we cannot retract or recall any Content once it has been transmitted 3 5 You understand and agree that your use of the Service is at your own risk and we shall not be responsible or liable

    Original URL path: http://ocbc.com.sg/personal-banking/online-banking/terms-of-service-governing-the-internet-banking-notify-beneficiary-service.html (2012-12-22)
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  • singapore-dollar-account-lightbox
    For new businesses For expanding established businesses S 500 initial deposit S 5 000 initial deposit Unlimited free cheques 30 free cheques every month More about Business Entrepreneur Account More

    Original URL path: http://ocbc.com.sg/business-banking/accounts-and-services/singapore-dollar-account-lightbox.html (2012-12-22)
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  • OCBC - Foreign Currency Accounts
    Account Foreign Currency Call Account Renminbi Business Account US 500 or 500 initial deposit 8 different currencies No initial deposit Onshore RMB Flat telegraphic transfer fees Earn interest as long as you maintain minimum balance No minimum balance required Onshore

    Original URL path: http://ocbc.com.sg/business-banking/accounts-and-services/foreign-currency-accounts-lightbox.html (2012-12-22)
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  • fixed-deposits-lightbox
    Foreign Currency S 5 000 minimum deposit Available in AUD CAD CHF EUR GBP HKD JPY NZD USD Investment period of up to 36 months Investment period of up to

    Original URL path: http://ocbc.com.sg/business-banking/accounts-and-services/fixed-deposits-lightbox.html (2012-12-22)
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