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  • online-banking-online-security
    that you are on our official website at https www ocbc com internet banking Check that the lock icon displayed is enabled at the bottom right hand of the screen You can also verify that the website has the security certificate This is how you can check Internet Explorer Right click your mouse Select Properties Click on Certificates For secured site you will see the details of the security certificate information For unsecured site there is no security certificate information Mozilla Firefox Site Identity Button will display in one of three colors grey blue or green Grey indicates that the site doesn t provide any identity information at all Also the connection between Firefox and the server is either unencrypted or only partially encrypted and should not be considered safe against possible eavesdroppers Blue indicates that the site s domain has been verified and the connection between Firefox and the server is encrypted and therefore protected against eavesdroppers Green indicates that the site provides fully verified identity information about its owner and that the connection is encrypted Google Chrome Launch the Chrome browser and click on the Customise and control Google Chrome icon Click Options Under the Bonnet Under HTTPS SSL check the box for Check for server certificate revocation Clear browser cache after online banking session Internet Explorer Go to Tools Go to Internet Options Select General Under browsing history click the Delete button and select Temporary Internet files and Cookies for IE8 and above Click OK to delete all temporary internet files and cookies Mozilla Firefox Go to Tool Clear recent history Check the boxes for Browsing Download History and Cookies Google Chrome Launch the Chrome browser and click on the Customise and control Google Chrome icon Click Options Under the Bonnet Under Privacy click Clear browsing data Error message indicating an unsecured connection Please check that your browser is able to carry out secured transactions This is how you can enable your browser to make such connections Internet Explorer Select Tools from the pull down menu in your browser Select Internet Options Select Advanced tab Scroll down to Security Ensure that Use SSL 3 0 is selected Click OK Mozilla Firefox At the top of the Firefox window click on the Firefox button Tools menu in Windows XP and click Options Select the Advanced panel Click the Encryption tab Verify that Use SSL 3 0 and Use TLS 1 0 are checked Click OK Google Chrome Click Customise and Control Google Chrome menu Click Options Select Under the Bonnet tab Go to HTTPS SSL section Click Manage certificates In the Certificates window you can Import Export and Remove your SSL certificates Learn about Transaction Signing and the new OCBC hardware token By 20 December 2012 important transactions such as adding of new payees will require enhanced security You will be required to enter transaction specific details such as your payee account number or card number into your token to generate a unique code This is termed as

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/online-banking-online-security.html (2012-12-22)
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  • online-banking-online-transactions
    pay from Confirm the details on the next screen and click Submit to complete the request Add payee for funds transfer You can add a payee for funds transfer through the following steps Login to online banking Select Payment transfer and click on Transfer funds Select Add and Manage Payees Click on button add Account Follow the online instructions Add a non OCBC account as payee Login to online banking Select Payment transfer and click on Transfer funds Select to another bank account in Singapore Click Add account Select the kind of account you want to transfer to Follow the online instructions You will be asked for a one time password OTP before you can transfer funds to this account Notify payee of transferred funds After you have completed made the funds transfer you can notify your beneficiary by filling in the following information To The To field will be automatically filled in if you have updated your payee s email Alternatively you may choose to enter the email address on this page which will be automatically updated to the respective beneficiary s details From You can input a name nick and your personal email address that is familiar to your recipient in the From section This will enable them to recognise who you are Cc If you wish to receive a copy of the email you can do so by selecting Your email address as above Personal Message You can personalise your email by composing a message to the beneficiary The details of the requested transfer will be included automatically as part of the email message with your personal account information filtered out so as to ensure your confidentiality Same day transfer to other banks Transferring funds to other bank accounts in Singapore is free and take 2 to 3 business days to process Transfers made after 9 00 PM will only be processed the next business day For recurring or future dated transfers the daily limit will apply on the day of the transfer If the funds are returned to us a processing fee of 0 50 SGD will apply Same day transfer For urgent transfers use our Same day transfer service to transfer your SGD funds to other bank accounts in Singapore on the same day A 5 00 SGD service charge applies for each same day transfer Same day transfers submitted after 4 30 PM or on a weekend or public holiday will be processed the next business day charge still applies Important Please set up the Beneficiary Account Name and Beneficiary Account no as per the receiving bank s record to avoid delays Transfer funds to overseas via Telegraphic Transfer TT Transferring funds to a bank account overseas require a SWIFT Code of the beneficiary bank Currently this online service cannot support transfers to banks or financial institutions that do not have a SWIFT code To transfer by TT to a bank or financial institutions using other codes like Fedwire Routing Number Sort code only

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/online-banking-online-transactions.html (2012-12-22)
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  • Payments-GIRO
    completed OCBC all in one GIRO form Change existing GIRO arrangement from another bank to OCBC Send us the completed OCBC all in one GIRO form You will need to continue making payment through your existing bank until your billing organisation informs you of the new OCBC GIRO payment arrangement Then inform the existing bank to terminate the current arrangement Successful GIRO application The billing organisation will indicate the outcome

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments-GIRO.html (2012-12-22)
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  • Payments-Telegraphic-Transfer
    advices for Inward Remittance Yes we will send you a computer generated advice with the transaction details The advice will be sent to you via normal postal service on the next working day Maintain credit account For remittance in US Dollars to OCBC Bank Singapore in favour of your account with us kindly advise your remitter or remitting bank to pay as follows Beneficiary Bank Oversea Chinese Banking Corporation Limited Singapore SWIFT Code OCBCSGSG CHIPS UID 010275 Intermediary Bank JP Morgan Chase Bank New York New York USA SWIFT Code CHASUS33 ABA Routing No FW021000021 CHIPS UID CP0002 Please note that you should advise your remitter or remitting bank to indicate the SWIFT Code ABA Routing No or CHIPS UID in the payment instruction Indicate the account number and account name as maintained with OCBC accordingly For funds crediting to Foreign Currency account please indicate the 3 digit account currency code which is part of the account number e g 501123456201 USD For same day crediting remitting bank must inform Oversea Chinese Banking Corporate Ltd Singapore to confirm payment by authenticated SWIFT or test telex by 4pm Singapore time for crediting into Foreign Currency Account and 4 30pm Singapore time for crediting into Singapore Dollars account Adding new payee for overseas funds transfer To add a new payee beneficiary for your overseas funds transfer remittances go to the main menu Payment transfer select Transfer funds and follow the steps below 1 Under Make a transfer select to a bank account overseas including overseas OCBC accounts 2 Under Select one destination account select Add account 3 If you know the Swift code of the beneficiary bank account select I know the Swift code Let me process by entering the swift code and fill in the Swift code in the field below

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments-Telegraphic-Transfer.html (2012-12-22)
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  • Payments-Demand-Draft
    Transactions Phone Banking Payments Transactions Overview GIRO Telegraphic Transfer Demand Draft EasiRemit COE Bidding eStatements Billing Organisations eNets Pay Any Card ATMs Accounts Cards Loans Home Loan Renovation Loan Car Financing EasiCredit Insurance SafeHome TravelWise Hospital Accident Care Investments CPFIA SRS IPO Application Demand draft Pricing guide Demand draft is a way of transferring funds overseas at a lower cost With a written order to our overseas corresponding bank the

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments-Demand-Draft.html (2012-12-22)
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  • Payments-EasiRemit
    GIRO Telegraphic Transfer Demand Draft EasiRemit COE Bidding eStatements Billing Organisations eNets Pay Any Card ATMs Accounts Cards Loans Home Loan Renovation Loan Car Financing EasiCredit Insurance SafeHome TravelWise Hospital Accident Care Investments CPFIA SRS IPO Application EasiRemit Set up a beneficiary Mail us the completed Beneficiary Registration Deletion form Remit funds via OCBC ATMs Via OCBC ATMs Select EasiRemit Select your beneficiary Enter the remittance amount and confirm to

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments-EasiRemit.html (2012-12-22)
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  • Payments-COE-Bidding
    if there is a PH on Monday Bid under open bidding system Bidders must have sufficient funds in their accounts to meet the payment of bid deposit Upon successful submission of the bids to the system OCBC will deduct the bid deposits and administration fee commission charges from the bidders bank account For this service a commission charge of 10 will be levied for each bid submitted and 10 for each subsequent revision made on the reserve price Open Bidding System Bid period 1st and 3rd Monday of the month Bid deposit S 200 for motorcycles S 10 000 for all other vehicles Reserve price maximum bid amount bidder is willing to pay Bidder submits his bid by indicating his reserve price through the system System will automatically revise by adding 1 each time and submit the bid up to the limit of the reserve price If the current COE price is higher than reserve price then bidder is out of the running unless he revises his reserve price upwards Reserve price can only be revised upwards Bidder is also not allowed to withdraw his bid if the reserve price is equal or higher than the current COE price Ranking of bids The bidding process for the open bidding system will be similar to that of an open auction Under the open bidding system the bidder will submit a bid by indicating his reserve price Bid amount or the maximum bid amount that he is willing to pay through the system The system then automatically revises and submits his bid upwards at S 1 increments subject to the limit of his reserve price His bid is considered out bid when the prevailing or current COE price exceeds his reserve price However he can revise his reserve price upwards to keep

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments-COE-Bidding.html (2012-12-22)
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  • Payments-eStatements
    download and install Apply for e Statement Apply through Online Banking Login to Online Banking with your access code and PIN Select Your Accounts under the menu Select Manage e Statements Sign up for e Statement for your account s by checking the boxes Note that once you have opted in for e Statement you will not receive the paper statement starting from the next printing of the statement Your e Statements will be stored in Online Banking for up to 6 month for deposit accounts and 12 months for credit card accounts To revert to paper statement simply uncheck the corresponding checkboxes Products that offer e Statements e Statement is a free service Currently we are offering the e Statement service for Deposits Credit Cards and EasiCredit However please note that accounts such as Fixed Deposits Passbook Savings Mighty Savers trust and joint accounts are not eligible for e Statements Processing time after opt in to e Statement Your e Statement is available for the immediate statement cycle if you make the selection before the statement print date However due to our batch processing the statement may take up to 1 to 2 working days to be available for your viewing You should also ensure that you subscribe to our eAlert notification through SMS and or email so that you will be notified when your monthly statement is ready Revert to paper statement Revert to paper statement through Online Banking Login to Online Banking with your access code and PIN Select Your Accounts under the menu Select Manage e Statements Un check the boxes for the corresponding account s to revert to paper statement Please note that if you have a FRANK account you cannot revert to paper statement as there are no paper statements for FRANK Setting alerts

    Original URL path: http://ocbc.com.sg/personal-banking/Help-and-Support/Payments-eStatements.html (2012-12-22)
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