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  • Submit a ticket - Powered by Kayako Help Desk Software
    Home Submit a Ticket Knowledgebase Downloads Login Remember me Lost password Live Chat Software by Kayako SEARCH Submit a ticket If you can t find a solution to your problem in our knowledgebase you can submit a ticket by selecting

    Original URL path: https://www.apc.sg/support/Tickets/Submit (2015-12-10)
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  • Payment Modes - APC Hosting: Singapore's Premiere Web Hosting Company
    electronic Payment Cheque or Postal Order Credit Card PayPal PayPal is a third party payment gateway using account based system that lets anyone makes payment directly using their credit card or bank account Accepted payments for PayPal includes VISA card MasterCard EuroCard Amex Discover and E Checks Payments are made payable to Receipent APC Hosting Pte Ltd E mail billing apc sg Interbank Transfer We accept payment via Interbank Transfer For International Payment you can perform a Telegraphic Transfer to transfer funds to our account All transaction and conversion fees charged by sending receiving banks must be borne by the sender Payments are made payable to Beneficiary Name APC Hosting Pte Ltd Beneficiary Bank DBS Bank Ltd Singapore Beneficiary Bank Address 6 Shenton Way DBS Building Singapore 068809 SWIFT Address DBSSSGSG Bank code 7171 Branch code 107 Account 107 900 509 8 For Local Payment Singapore you can made the transfer via ATM machine or through Internet Banking Payments are made payable to DBS Current Account 107 900 509 8 Non electronic Payment We accept non electronic means of payment For International Payment we accept postal order For Local Payment Singapore we accept cheque and postal order Payments are made

    Original URL path: http://www.apc.sg/payment.php (2015-12-10)
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  • Network Service Level Agreement (SLA) - APC Hosting: Singapore's Premiere Web Hosting Company
    to rate limit each server to TWO 2 Mbps bandwidth for constant high bandwidth usage For each Five 5 Mbps Megabit per second Dedicated Internet Bandwidth is charged at S 400 per month Other tiers of bandwidth pricing are available Provision of at least 24 hours written notice prior to any scheduled downtime via email sent to the Customer s email Provision of Network Technical emergency support by APC Hosting 24 hours a day 7 days a week In the event APC Hosting is not able to meet the Service Level Assurance network availability of 99 9 APC Hosting will reimburse ONE 1 full day of credits to the Customer for every ONE 1 hour of network unavailability up to 100 of customer s monthly service fee Network unavailability is defined as APC Hosting s network being inaccessible from all locations Increased latency partial packet loss network flapping or network downtime which is solely affecting few locations does not qualify for our Network SLA Network uptime is calculated at the end of each month In order for you to receive a credit you must request such credit by 7th day of the following month in which you experienced network unavailability You must request credit by contacting our Support Department The body of this message must contain the dates times and the nature of the issue and your account username Credits will be granted within seven days of your credit request if APC Hosting confirms the unavailability All credits given are non refundable and may only be used to pay current or future service fees Network unavailability is not inclusive of the scheduled maintenance which APC Hosting may carry out occasionally and will inform the Customer at least TWENTY FOUR 24 hours prior to the maintenance APC Hosting s network is

    Original URL path: http://www.apc.sg/network-sla.php (2015-12-10)
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  • Hardware Service Level Agreement (SLA) - APC Hosting: Singapore's Premiere Web Hosting Company
    prior to any scheduled and upgrade maintenance via email sent to the Customer s email address Hardware replacement is guaranteed to be complete within SIX 6 hours of problem identification The hardware replacement timer begins once customer opens trouble ticket and APC Hosting has determined the cause of the problem to be faulty hardware The period of time it takes to troubleshoot the server and identify the problem is outside of the SIX 6 hours Hardware SLA Replacement of failed hardware does not include time required to reload the operating system or applications APC Hosting shall not be responsible for any loss of data due to hardware failure or during the process of hardware replacement Customers are strongly encouraged to back up their data from their server regularly In the event APC Hosting is not able to meet the Hardware Service Level Assurance APC Hosting will reimburse ONE 1 full day of credits to the Customer for every ONE 1 hour additional of hardware failure up to 100 of customer s monthly server fee In order for you to receive a credit you must request such credit by 7th day of the following month in which you experienced hardware failure You must request credit by contact our Support Department The body of this message must contain the dates times and the nature of the issue and your account username Credits will be granted within seven days of your credit request if APC Hosting confirms the failure of meeting the Hardware SLA All credits given are non refundable and may only be used to pay current or future service fees Hardware SLA is not inclusive of the scheduled and upgrade maintenance which APC Hosting may carry out occasionally and will inform the Customer at least TWENTY FOUR 24 hours prior to

    Original URL path: http://www.apc.sg/hardware-sla.php (2015-12-10)
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  • Privacy Policy - APC Hosting: Singapore's Premiere Web Hosting Company
    to keep in contact with you and provide you with any information you have requested to engage in business transactions in respect of Products and or Services to be offered and provided to you to establish and better manage any business relationship we may have with you to process any communications you send us for example answering any queries and dealing with any complaints and feedbacks to help us monitor and improve the performance of our Products and Services our customer relations teams and APC Hosting Websites and to make these more efficient to maintain and develop our business systems and infrastructure including testing and upgrading of these systems to manage staff training and quality assurance to notify you about benefits and changes to the features of our Products and or Services to determine how can we improve services to you to produce data reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual to investigate respond to or defend claims made against or involving APC Hosting to conduct marketing activities for example market research to maintain records required for security claims or other legal purposes to comply with legal and regulatory requirements for any other purposes that is required or permitted by any law regulations guidelines and or relevant regulatory authorities 7 Disclosure of Your Personal Information As a part of providing you with our Products and or Services and the management and or operation of the same we may be required or need to disclose information about you to the following third parties law enforcement agencies government agencies companies and or organisations that act as our agents contractors service providers and or professional advisers companies and or organisations that assist us in processing and or otherwise fulfilling transactions and providing you with Products and or Services that you have requested or subscribed for our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information other parties in respect of whom you have given your express or implied consent subject at all times to any laws including regulations guidelines and or obligations applicable to APC Hosting 8 Direct Marketing We may use your personal information to provide you with information about our and third party services and or products which may be of interest to or benefit you except where otherwise requested or notified by you In certain instances we may disclose your personal information to our preferred merchants and strategic partners However please note that we will only disclose your personal information to our merchants and strategic partners where you have subscribed for particular Services or Products which require such disclosure and or where your consent has been obtained subject at all times to any laws including regulations guidelines and or obligations applicable to APC Hosting We take reasonable steps to ensure that our agreements with our merchants and or strategic partners include appropriate privacy and confidentiality obligations

    Original URL path: http://www.apc.sg/privacy-policy.php (2015-12-10)
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  • Terms of Service - APC Hosting: Singapore's Premiere Web Hosting Company
    for constant or high bandwidth usage Subscribers are advised to subscribe to dedicated bandwidth should their bandwidth usage constantly exceeds Two 2 Mbps b Distributed Denial of Service DDoS Attacks APC Hosting s network is covered by DDoS mitigation protection services However subscribers who are repeatedly found to be victims of DDoS attacks will be considered as abusers to our network APC Hosting reserves the rights to stop suspend or terminate subscribers services in order to mitigate the attacks on their services through our network 3 Responsibility of Data Subscriber is to be responsible for all contents and data stored under his account or control APC Hosting will absolutely not be held accountable for information stored on APC Hosting servers While APC Hosting ensures its own network and facilities are operational and secure it will not take any responsibility for the security of information transmitted over its facilities or network 4 Non disclosure of Confidential Information APC Hosting agrees not to use any Proprietary or Confidential Information Confidential Information disclosed to it by the customer for its own use or for any purpose other than to carry out discussions concerning and the undertaking of maintaining and troubleshooting the customer s account Confidential Information includes but not limited to login information passwords files databases including but not limited to products services and customers web designs configuration information or financial information of the customer 5 Backups APC Hosting does maintain its own backups of file web and database servers These backups can be used by APC Hosting to restore a failed server or drive array These backups are not for the subscriber s usage and no custom restore requests can be guaranteed to be processed Subscriber is responsible for their own backups APC Hosting holds absolutely no liability to any subscriber for any loss of data stored on APC Hosting servers 6 Billing Payment APC Hosting ensures invoices for subscriber s service are communicated to the subscriber through their registered e mail at least TWO 2 weeks in advance before their service due date It is the responsibility of subscriber to ensure their contact details are kept updated in APC Hosting s billing system to receive service invoices and overdue notifications Subscriber is to ensure prompt payment are made to APC Hosting prior to their service due date APC Hosting reserves the right to suspend and terminate subscriber s services which are overdue 7 Refunds All payments made to APC Hosting are non refundable No refund of payment will be provided by APC Hosting for any utilised or un utilised period of services in their subscription For 30 day money back guarantee any setup fees or domain registration fees incurred are strictly non refundable No refund will be given for any violation of APC Hosting s Terms of Service Agreement 8 Access and Control Policy When a new account or domain as applicable is registered with or transferred to APC Hosting or with one of its affiliates the process requires and results in the creation of the following within the records of APC Hosting in association with said new account or domain i Name of person registering ii email address iii user name iv password and v associated payment information such as Visa Mastercard etc Credit Card Number name thereon etc If a person contacts APC Hosting and claims that he or she is entitled to access to an account website or domain registered with APC Hosting or its affiliate but is without access for any reason such as but not limited to forgotten password or forgotten user name data loss or corruption on personal computer improperly locked out and so forth APC Hosting will give access to the person who acceptably evidences he or she has substantially all of name of the person with the registered email address the associated payment information of the person who registered such as Visa Mastercard etc Credit Card Number name thereon etc mandatory a photo identification evidencing she or he is the rightful possessor and user of said credit card or payment medium mandatory Otherwise APC Hosting will not give access and control to a claimant unless APC Hosting is served with a valid order of a court agency or appropriate Internet controlling entity such as Internet Corporation for Assigned Names and Numbers ICANN requiring APC Hosting to give such access and control to said claimant Subscriber acknowledges and accepts that the foregoing access and control policies and procedures are the only way that notice s can be given and changes can be effected regarding said access and or control Subscriber acknowledges and accepts said access and control policy and procedure agrees not to bring any claim in the form of a lawsuit or otherwise against APC Hosting arising out of its following said policy and procedure agrees immediately to dismiss any claim so brought and hereby releases APC Hosting from all liability and all claims for damages or any other liability whatsoever that may arise out of APC Hosting s following said policy and procedure 9 Transfer of Ownership APC Hosting is not responsible to determine ownership of websites hosted by accounts opened with or domains registered with APC Hosting or its affiliates By accessing APC Hosting s system registering or using any of the services provided by APC Hosting the Subscriber or any other person so accessing registering or using hereby represents and warrants that the information provided in connection with said registration including as well information concerning ownership of websites domains and accounts is true accurate and complete in each material detail Any disputes arising regarding the ownership of any account website or domain hosted by opened with or registered with APC Hosting or any of its affiliates are subject to the terms and conditions of this section of these Terms APC Hosting will recognize a change of ownership of account s with of websites hosted by and or of domains registered with APC Hosting or its affiliates only in the event

    Original URL path: http://www.apc.sg/terms-of-service.php (2015-12-10)
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  • APC Hosting - Powered by Kayako Help Desk Software
    Sound On Sound Off A transcript of the conversation so far will be emailed to the address below Email One of the required fields is empty The email address entered is not valid Unfortunately our team is currently unavailable However complete the form below to leave a message with us and we ll get back to you as soon as possible Department Sales Offline Support Offline Full Name Email Subject

    Original URL path: https://www.apc.sg/support/visitor/index.php?/Default/LiveChat/Chat/Request/_sessionID=/_promptType=chat/_proactive=0/_filterDepartmentID=8%2C10/_randomNumber=gv57xwwpnvv75x5ssvmo0xcjmokmixj6/_fullName=/_email=/ (2015-12-10)
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  • 30 Days Refund Policy - APC Hosting: Singapore's Premiere Web Hosting Company
    cancel your account within 30 days of the activation of your account Our refund policy does not apply to any additional items or services this includes but is not limited to Dedicated IPs Data Storage Data Transfer Also not included are Domain Registrations as well as Affiliate Programs This money back guarantee is not available after 30 days The 30 day money back guarantee is only applicable for customer s first time sign up of the hosting service Subsequent sign up by the customer for the same hosting service will not qualify for the money back The 30 day money back guarantee does not apply to affiliate accounts or any fees associated with these accounts Accounts cancelled terminated by APC Hosting for violating our Terms of Service do not qualify for the 30 day money back guarantee For example if your account is cancelled due to spamming you will not be given any refund Please allow 2 4 weeks for the refunds of payments We may modify any of the terms and conditions contained in this 30 Days Money Back Guarantee Policy at any time and in our sole discretion by posting a change notice or a new agreement on

    Original URL path: http://www.apc.sg/moneyback.php (2015-12-10)
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